How does the process of sending an order to a customer work?

As soon as you sell a work of art, you receive an email or phone call informing you of the sale. The next step is for you, as the author of the work, to come to the office in Minsk to get a certificate that your work can be exported abroad. Once you have received permission to export the artwork, you and our staff member must come to the shipping company's office, which the buyer selected when ordering the artwork, to hand it over to the shipping company for shipment to the buyer. At the time of delivery, your item must be fully packaged. Our recommendations for packing artwork can be found later in this section.

Delivery of goods to the customer is carried out by reliable carriers: DHL Express and FedEx. All parcels are insured. Please note that shipping times may vary depending on the location of the buyer. You will receive a tracking number at the point of shipment. You can use this tracking number directly on the carrier's website.

It is important to note that customs delays may occur in international shipments. This is not uncommon and should not cause you to panic. Our customer service team keeps track of your work until it is delivered safely to your customer. We will inform you and the buyer as your product information is updated.

Don't worry about covering shipping costs, as all shipping costs are paid by the buyer. You, as the author of the work, pay for the packaging of your product and the license to export the work abroad. We remind you that you are responsible for how well you pack your work.

How do I get the money if I sell my work?

After the artwork has been successfully delivered to the buyer, the buyer has 3 days to request a return of the goods in case of certain problems with delivery, for example, if the goods have been damaged in transit. If the buyer has not applied for a refund, we will contact you immediately and agree on how you want to receive the money, either in person or on card. Funds from the sale of works of art are paid in Belarusian rubles.

What can I sell on Probelart.com?

Our online shop provides a platform for craftsmen to sell works in various environments, including: painting, sculpture, photography, drawing. If you are at least 18 years old, you can sell your works on our resource.

How much interest is the commission amount?

If you sell an original work of art, Probelart will charge 35% of the final selling price. If there is a discounted promotion on our portal for a certain work, and it costs, for example, $200 without a discount, you will get your 65% of the full price, regardless of the discount that we provide to the buyer. Discounts on works are needed to attract more potential buyers to the site, as well as to encourage those who have already purchased artwork before.

Pricing rules and privacy policy for the author

Online shop Probelart reserves the right to form the price of goods, according to their wishes. However, we cannot set a price lower than the one for which the author wants to sell the product. In case of violation of this condition, the author of the work has the right to refuse from the transaction with our shop, regardless of whether the goods were sold or not.

By providing information about his works of art and about himself to our e-mail box, in accordance with the rules of submission of works for publication, described in the section "How to post works", the author agrees that his biography, information about his paintings, sculptures, drawings and photographs will be presented on the website probelart.com in the public domain. We assume the responsibility not to publish information about the place of residence (address) of the author of the work, as well as his contact information.

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ARTWORK PACKAGING FOR SHIPMENT

It is important to remember that the transaction only works if you have packed your artwork in accordance with our recommendations. Unfortunately, if your work of art is delivered with damage and the packaging is poor and the seller wants to return the goods, the sale will not be completed and you will receive your goods back. We strongly recommend that you pack your work in accordance with our recommendations.

* If the author of the work wishes, we can help you to buy the necessary materials for packaging. All expenses are paid by the owner of the object of art.

Packaging of paintings, drawings and photographs

If either side of the painting is longer than 120 cm, it must be packed in a wooden box.

IMPORTANT! If the picture is recent, before packing, you should make sure that the paint is completely dry and the packing box does not contain moisture inside. In the event that the paint is not completely dry, our company is not responsible for any transport problems.

Works smaller than 120 x 120 cm

What you're gonna need for packing:

  • Special glass paper or acid-free cigarette paper
  • Polyethylene film or polyethylene bag
  • Bubble wrap
  • Thick foam cardboard
  • Packing tape
  • Corner treads made of cardboard
  • Cardboard box

Packaging process:

Step 1: Wrap the picture in glass paper or cigarette paper. We advise you not to touch the surface of the painting with your bare hands, wearing white cotton gloves.

Step 2: Cut out 4 square pieces of glass paper or cigarette paper and fold each in half diagonally to create a triangle, and then fold in half again to create a triangle pocket. Place one pocket on each corner of the picture. Cut corners of this size, which is best suited to the size of your picture. Corners should not be too small.

Step 3: Wrap a few areas vertically and horizontally with adhesive tape or tape.

Step 4: For moisture protection, place the pattern in a plastic bag and tape all areas where water can potentially enter the bag.

Step 5: Wrap all the work in two layers of bubble material so that it covers the work a little bit on all sides.

Step 6: Place cardboard corner protectors at the corners of the wrapped work of art.

Step 7: Place the painting between two pieces of foam, as if forming a "sandwich". Styrofoam should be a little bit on all sides. Stick foam sheets together with duct tape or tape, but make sure that the pattern does not move to one side.

IMPORTANT! Take care not to put too much pressure on the surface of your work during the packaging process.

Step 8: Put the picture in the cardboard transport box. Inside the box there should be indents from the picture. It is recommended that the space inside be filled with the remains of bubble material to ensure that the picture will not move inside the box during transport. Write the word "FRAGILE" in large, bold letters on several sides of the box. This will contribute to a more gentle handling of your shipment by transportation services.

IMPORTANT! If the picture has a frame, it should be wrapped in 3 layers of bubble material (Step 5). If the frame is made of brittle material, e.g. glass, the frame must be wrapped in masonry tape.

Works larger than 120 x 120 cm

If either side of the painting is longer than 120 cm, it must be packed in a wooden box.

What do you need to pack:

  • Special glass paper or acid-free cigarette paper
  • Polyethylene film or polyethylene bag
  • Bubble wrap
  • Thick foam cardboard
  • Packing tape
  • Corner treads made of cardboard
  • Custom or homemade quality wooden box.

Packaging process:

Step 1: Repeat all the steps we have described for packing paintings smaller than 120 cm, except the last step, into a cardboard box.

Step 2: It is necessary to choose the size of the wooden box in such a way that there are about 5 cm on each side to fill it with bubble material.

Step 3: Before placing the picture inside the box, it is necessary to place the foam and bubble material on the bottom of the box and on top of it. After that, put the picture on them. One more sheet of foam with bubble material should be placed over the work. The space on the sides can be filled with bubble material. Inside the box, the picture should not move under any circumstances.

Step 4: Seal the drawer with the lid on top. We recommend making a removable cover on the screws on the sides. Make sure that there are no cracks that could get wet. If possible, write additional instructions to the customer so that they can easily open the drawer when unpacking.

TIP: For ease of transport, you can screw the handle from the cabinet or the other to one side of the wooden box. However, the screws should not be very small and very large to protrude strongly into the drawer.

Step 5: Write the word "FRAGILE" in large, bold letters on several sides of the box. This will contribute to a more careful handling of your shipment by the shipping company.

IMPORTANT! If the picture has a frame, it should be wrapped in 3 layers of bubble material. If the frame is made of brittle material, such as glass, the frame must be wrapped in masonry tape.

Rolled paintings and drawings on canvas

Paintings on canvas up to 75 cm in size on one side can be rolled up and shipped in a heavy post pipe, depending on the size of the canvas. Make sure that your painting is completely dry before you start twisting it.

What do you need to pack:

  • Special glass paper or acid-free cigarette paper
  • Heavy duty post tube with plastic end caps depending on the size of your canvas.
  • A second pipe of smaller diameter for the inner support. (You will roll up your work around this tube and insert it into the large tube.)
  • Bubble wrap
  • Packing tape

Packaging process:

Step 1: You need to create a so-called "sandwich" between the layers of glass or cigarette paper and the canvas.

Step 2: Rotate the paper-coated side of the picture outside around the small tube to provide internal support. Do not stretch too tightly as this may damage the picture!

Step 3: Wrap the tube in bubble wrap to protect it from moisture and to seal it. Fix the edges of the bubble wrap with tape.

Step 4: Put this tube in the outer postal tube. Fill the extra space at the ends with extra bubble wrap, but be careful not to crush the edges of the picture. Install the end covers and seal them with sealing tape.

Step 5: Write the word "FRAGILE" in large, bold letters on several sides. This will contribute to a more careful handling of your shipment by the shipping company.

Packaging of sculptures

As the sculptures vary greatly in size, weight, material, etc. It is not possible to find the exact packaging instructions that will work for everyone. Please use these instructions as general guidelines, and if you have any doubts, please write to us or call us for packing instructions according to your product.

  • Bubble wrap
  • Packing tape
  • Shredded paper
  • Sturdy carton box for sculptures not exceeding 30 cm in size and weighing no more than 2.2 kg
  • Wooden transport box

Packaging process:

Step 1: Wrap the top half of the sculpture securely with bubble wrap several times. How many layers you use depends on the shape and fragility of the work. Don't forget to pay attention to particularly thin areas of the sculpture. Cut the bubble wrap and tape the cut edges.

Step 2: Add protective top layers on top of the product with a few pieces of bubble wrap, large enough to cover and cover the previously applied package. Tape up the whole thing with tape.

Step 3: Wrap the bubble wrap around the lower half of the sculpture several times. Make sure that the bubble wrap is overlapping on the top half of the sculpture to provide a complete coverage. Cut the bubble wrap and tape the cut edge. Also use tape to seal the overlapping seam in the middle, where there are 2 pieces of bubble wrap.

Step 4: As with the top part of the work, create lower protective layers for the sculpture with pieces of bubble wrap large enough to apply previous layers to the bottom half of the work. Seal all this with tape.

IMPORTANT! If your sculpture is less than 30 cm tall and weighs less than 2.2 kg, you will be carrying it in a sturdy cardboard box. Please go to step 5.

If your sculpture is over 30 cm high and/or weighs more than 2.2 kg, you will transport it in a special wooden box. You can take advantage of the instructions for transporting the paintings in the box, which we have mentioned a little above.

Step 5: Before placing the wrapped sculpture inside, fill approximately 1/3 of the box or drawer with shredded paper. When using a cardboard box, secure the bottom of the box with paper before filling it with additional packing tape (across and upside down). Make a small hole in the center of the shredded paper and place a sculpture inside it. Fill the rest of the box with shredded paper surrounding the sculpture. Ensure that you securely pack the shredded paper around the sculpture to minimize internal movement during transport.

Step 6: If you are using a cardboard box, seal the hole securely with packing tape using H-tape. The H-tape method is to use long strips of packing tape to fully seal the opening valves of the box. Use one long strip of tape over the horizontal hole between the two valves and two strips over the vertical sides of the valves, forming a "H". If necessary, apply additional vertical strips of tape across the packing valves for additional reinforcement. Illustrations for this method are available online from a variety of sources. Simply enter the "H-taping method" in the Google search box.

Step 7: Clearly indicate on the box or crate which side is the bottom side and which side is the top side by writing "THIS SIDE UP" and drawing an upward arrow on all side panels to tell shippers which direction the box/box should be held or lowered. You can also purchase ready-made "This side up" labels.

Step 8: Write the word "FRAGILE" in large, bold letters on several sides. This will contribute to a more careful handling of your shipment by the shipping company. You can also attach instructions to the customer to open the box or crate safely.